PHSWERTE Privacy Policy
How we handle and protect information linked to your account
Last updated: 8 March 2026
Our Responsible Play Commitment We treat account privacy and data protection seriously. This policy explains our practices for Philippine users, including how information may be processed when accessing platform services or connected social pages.
1. Introduction
This privacy policy describes how we collect, use, share, and safeguard information associated with your account and use of our services. By continuing to access the platform, you acknowledge the practices outlined here. Visit PHSWERTE for the main website. Real-money gaming is strictly for adults aged 21 and above, and responsible play is required.
Our online gaming services cover App access, games, account assistance, payments, and the Philippine player experience. Personal, transaction, and bank details submitted through the platform are protected using advanced encryption technology. When users visit connected Facebook pages, both parties may act as joint controllers for Page Insights data, with Facebook primarily responsible for its GDPR duties. Security and privacy practices may be updated when operational or legal requirements change.
2. Information We Collect
We collect information needed to provide services, maintain accounts, support transactions, improve security, and respond to user requests. The exact data involved depends on the features you use and the details you choose or are required to submit.
| Information Category | Common Examples | Reason for Collection |
|---|---|---|
| Personal Details | Name, date of birth, and address | Identity checks, account administration, and age verification for users aged 21+ |
| Contact Details | Email address and 11-digit mobile number | Account Verification and Communications |
| Financial Details | Payment methods and transaction records | To process deposits and withdrawal requests |
| Device Details | IP address and browser type | Account security and fraud prevention |
| Gaming Activity | Betting history and win-loss records | Service improvement and responsible gaming support for adults aged 21+ |
- Registration details, such as your name, email address, mobile number, and address
- Identity verification documents, such as a government-issued ID, passport, or driver’s licence
- Payment and banking details, including account numbers and card information
- Transaction history and betting activity
- Device and browser data, including IP addresses and cookies
- Customer support messages and related correspondence
3. How We Use Your Information
PHSWERTE uses personal information only for legitimate, necessary, and disclosed purposes, including account administration, security, payments, support, and legal compliance. Data is handled under this privacy policy and applicable law, using consent or another valid legal basis where required.
- To create, maintain, and manage your account
- To confirm your identity and verify that you are at least 21 years old
- To process deposits and withdrawal requests
- To accept wagers and settle eligible winnings
- To provide account assistance and customer support
- To detect and help prevent fraud, money laundering, and other misuse
- To improve our services and develop new features
- To send promotional offers and service updates when you have provided consent
- To support responsible gaming for adults aged 21 and above
- To meet applicable legal and regulatory obligations
4. Sharing and Disclosure of Personal Information
PHSWERTE does not sell your personal information. We may share only the information reasonably required to operate the platform, provide requested services, process transactions, protect account security, or meet applicable legal obligations. Where appropriate, service providers must handle personal data under confidentiality, security, and data protection requirements.
- Payment processors and banking partners involved in completing transactions
- Identity and account verification service providers
- Customer support technology and software providers
- Marketing and analytics partners, subject to your consent where required
- Law enforcement agencies when disclosure is lawfully required
- Relevant regulatory authorities where disclosure is required for compliance
Our Security Commitment Third parties that process personal information on our behalf are expected to follow appropriate confidentiality and security controls. Where applicable, contractual safeguards limit how they may access, use, store, and disclose your data.
5. Data Protection and Security
We use technical and organisational safeguards designed to protect personal details, transaction information, and account data against unauthorised access, alteration, loss, or disclosure. These measures include encryption and ongoing security reviews. No online system can be completely risk-free, so users should also keep passwords confidential and report suspicious account activity promptly.
- 256-bit SSL encryption for data transmitted through the platform
- Protected servers and encrypted database safeguards
- Optional two-factor authentication (2FA) for added account security
- Routine security assessments and penetration testing
- Firewall protection and intrusion detection controls
- Strict access controls with staff access limited by role
- Regular backups and a disaster recovery framework
6. Cookies and Tracking Technologies
PHSWERTE uses cookies and similar tracking technologies to improve your browsing experience and personalise relevant platform features. Cookies are small text files stored on your device that help remember settings and understand how visitors use the site.
- Essential cookies required for core website functions
- Performance cookies used to assess website reliability and activity
- Functional cookies that remember your selected preferences
- Targeting cookies used to provide more relevant advertising
You may manage or disable cookies through your browser settings. Please note that blocking certain cookies may prevent some website features from working as intended.
7. Your Privacy Rights
As a user of PHSWERTE, you may have rights concerning your personal information, subject to applicable laws and verification requirements. We respect these rights and provide account help for valid requests. Contact Customer Service if you wish to submit a privacy request.
- Right of access: Request details of the personal information held about you
- Right to rectification: Ask for inaccurate or incomplete information to be corrected
- Right to deletion: Request the removal of eligible personal information
- Right to restriction: Ask for limits on how eligible personal information is processed
- Right to data portability: You may request your personal information in a transferable format where applicable.
- Right to object: You may challenge certain types of personal data processing when permitted by law.
- Right to withdraw consent: You may revoke your consent at any time, without affecting processing already completed lawfully.
8. Data Retention
PHSWERTE keeps personal information only for as long as needed for account services, legitimate operational purposes, and applicable legal obligations. Account data is retained while an account remains active, while selected records may be kept for a defined period after closure.
- Active accounts: Relevant account information is retained while services are being provided.
- Inactive accounts: Records may be retained for up to three years.
- Closed accounts: Certain information is generally retained for five to seven years when required by law.
- Transaction records: These may be kept for seven years for tax, review, and compliance purposes.
9. Privacy of Minors
The platform does not knowingly collect personal information from anyone below 21 years old. Its gaming services are intended only for eligible adults. If information submitted by a minor is identified, appropriate steps will be taken to delete it promptly, subject to legal requirements.
10. Policy Updates
This privacy policy may be revised when practices, services, or legal requirements change. Material updates may be communicated through email or an on-site notice. Continued use after an update will be governed by the revised policy, subject to applicable consent requirements.
Our Commitment to Data Security
Encryption Protection
Personal, account, and transaction information is protected through encryption and security controls designed to prevent unauthorised access, disclosure, alteration, or misuse.
Confidential Handling
Personal information is not sold to third parties. Access is restricted and data is handled according to privacy, security, operational, and legal requirements.
Identity and Account Verification
We may conduct identity and transaction checks in line with KYC and AML requirements to help protect accounts and prevent misuse.
Secure Data Storage
Personal and transaction information is protected through encrypted systems and appropriate security controls designed to reduce unauthorised access.
Fraud Prevention
Account and transaction activity may be reviewed for unusual or potentially fraudulent behaviour. Additional verification may be requested when necessary.
Data Protection Compliance
We apply relevant privacy and data protection requirements when handling personal information. Some third-party services may process data under their own privacy terms.
Contact Us
For questions, requests, or concerns about your privacy and personal information, contact our team through the details below.
Email [email protected]
Customer Support: Available 24/7
Data Protection Officer [email protected]
Play While Keeping Your Account Information Protected
Register securely through PHSWERTE. Eligible new members may claim the current 180% welcome bonus on their first three deposits, subject to deposit limits, turnover requirements, and live promotional terms. For adults aged 21+ only. Play responsibly.
